Terms of service

ELLCOTT | ellcott.com | support@ellcott.com

Last updated: November 7, 2026

Overview and Acceptance

Welcome to Ellcott. These Terms of Service govern your access to and use of ellcott.com, our content, products, and shopping services (the 'Services'). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Ellcott's online store is powered by Shopify. These Terms are subject to applicable consumer protection laws, which may grant you rights that cannot be waived.

Eligibility and Accounts

You must be legally capable of entering into a purchase contract in your jurisdiction. You agree to provide accurate, current, and complete checkout and account information and to safeguard any account credentials.

You are responsible for activity occurring under your account, except where applicable law provides otherwise.

Product Information

We work to present products accurately, but product colors and appearance can vary with device settings. Product descriptions, availability, and pricing may change without notice, subject to applicable law and orders already accepted.

We may limit quantities or discontinue products when appropriate. Product-specific information on the product page should be reviewed before purchase.

Orders and Acceptance

Submitting an order constitutes an offer to purchase. An order is accepted when Ellcott confirms acceptance; payment authorization or an automated acknowledgment alone may not constitute final acceptance where applicable law permits.

We may decline or cancel orders for legitimate reasons, including stock issues, suspected fraud, or pricing errors, subject to applicable law. If payment has been collected for an order we cannot fulfill, the applicable refund will be processed.

Prices and Payments

Prices, promotions, and discounts may change. Applicable taxes, shipping fees, and other charges will be disclosed during checkout as required by law. You agree to provide valid payment details and authorize payment for purchases you submit.

Shipping and Returns

Shipping timeframes are estimates and may be affected by circumstances beyond our control. For current processing and delivery information, see https://ellcott.com/policies/shipping-policy.

Eligible returns and refunds are governed by our Refund Policy at https://ellcott.com/policies/refund-policy. Nothing in these Terms limits mandatory statutory consumer rights.

Permitted Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, distribute malicious software, infringe intellectual property rights, or use the Services for unlawful or fraudulent purposes.

Intellectual Property

The website's text, graphics, branding, and other materials may be protected by intellectual property laws and belong to Ellcott or its licensors. You may use the website for personal shopping purposes but may not reproduce or exploit protected content without authorization.

Third-Party Services and Links

The Services may contain links to third-party websites or use third-party technology, including Shopify and payment or delivery providers. Third-party services may be governed by their own terms and privacy notices. We are not responsible for third-party sites outside our control to the extent permitted by law.

Privacy

Our handling of personal information is described in the Privacy Policy at https://ellcott.com/policies/privacy-policy. Contact support@ellcott.com with privacy-related questions.

Reviews and Feedback

If you submit product reviews, suggestions, or other feedback, you represent that you have the right to submit that content and that it does not violate applicable law or third-party rights. You grant Ellcott a non-exclusive license to use submitted feedback to operate and improve the Services, subject to applicable law and any separate permissions.

Disclaimers

We endeavor to provide accurate and reliable Services, but cannot guarantee uninterrupted access or that the website will be error-free. To the extent permitted by law, the Services are provided without warranties beyond those expressly stated or required by law. Nothing here excludes mandatory product or consumer guarantees.

Limitation of Liability

To the maximum extent permitted by applicable law, Ellcott is not responsible for indirect or consequential losses arising from use of the Services. This limitation does not apply where prohibited by law, including liabilities that cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses arising from your unlawful use of the Services or material violation of these Terms. This provision does not diminish your mandatory consumer rights.

Changes to the Services or Terms

We may modify our Services or these Terms for legitimate operational, business, or legal reasons. Updated Terms will be posted on this website, and material changes will be communicated where required by law. Changes do not retroactively remove rights under previously accepted orders.

Applicable Law and Disputes

These Terms are interpreted under applicable law, subject to mandatory consumer protections and jurisdictional rights. Nothing in this provision prevents consumers from pursuing remedies available under applicable law.