Orders & Delivery
How long does shipping take?
Estimated delivery times vary by destination. Please check our Shipping Policy for the current destination estimates and order processing information. These are estimates, not guaranteed arrival dates.
Will I receive tracking information?
When your order ships, you will receive a shipping confirmation email with tracking details and instructions.
Can I change or cancel my order?
Please email support@ellcott.com as soon as possible with your order number. Changes or cancellations depend on whether the order has already been processed or shipped and cannot be guaranteed.
Returns & Refunds
What is your return policy?
Ellcott currently accepts eligible return requests within 30 days of receiving an item. Items must meet the conditions in our Refund Policy. Contact us before shipping any return so you receive the correct instructions and address.
What if an item arrives damaged or incorrect?
Contact support@ellcott.com promptly with your order number and a description of the issue. Photos of the item and packaging can help us review the problem.
When will my refund arrive?
If your return is approved, refunds are issued to the original payment method within the timeframe stated in our Refund Policy. Your bank or payment provider may take additional time to post the amount.
Products & Support
Where can I find product details?
Check each product page for its description, variants, and other available details. If anything is unclear, contact us before purchasing.
How can I reach Ellcott?
Send an email to support@ellcott.com or visit our Contact page. For faster order assistance, include your order number.