ELLCOTT  |  ellcott.com  |  support@ellcott.com

Last updated: November 7, 2026

30-Day Return Window

You have 30 days after receiving your item to request an eligible return. To qualify, your item must be in the same condition in which you received it, unused or unworn, with tags where applicable, in its original packaging, and accompanied by a receipt or other proof of purchase.

How to Start a Return

Email support@ellcott.com with your order number and the reason for your request. Please do not send items back before contacting us. If your return is approved, we will provide the correct return destination and shipping instructions.

Items returned without first requesting authorization may not be accepted. Return shipping arrangements and any applicable costs will be communicated during the return process.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and, when possible, clear photos so we can assess the issue and help resolve it.

Items Not Eligible for Return

Certain items are not eligible for return, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are not eligible for return under the store's current policy. Contact us if you are unsure whether your item qualifies.

These exclusions do not override rights that cannot legally be excluded under applicable consumer law.

Exchanges

For an exchange, the quickest option is to request a return of the original eligible item and, once accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have a right to cancel or return the order within 14 days without providing a reason, subject to applicable legal exceptions. Items should be returned in the condition required by applicable law and the relevant return instructions.

Refund Timing

We will notify you after we receive and inspect your return and confirm whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the funds.

If more than 15 business days have passed since we approved your refund, email support@ellcott.com.

Contact

For any return or refund questions, email support@ellcott.com and include your order number.